With Cyber Monday over and the final stretch of December ahead, online merchants are officially in the count-down to the holidays.
To help,
Ecommerce-Guide.com spoke with Luc Vezina, head of marketing at Campaigner, to find out what Web shop owners should be doing during the month of
December
as part of their overall holiday promotional plans.
In December, you will really want to pick up the pace as we get
closer to the final shopping days. Normally, subscribers might start clicking
their spam button due to the frequency of some e-mail newsletters, but for
online vendors, this month is the one time of year when you can send more e-mails out and not get
blacklisted by subscribers. Right now subscribers really want those promotions
and shopping deals.
In December, you should focus less on branding and more
directly on products in your inventory.
Make It Easy For People to Buy:
People are in
buying mode and you have to make it easy for them to complete the sale. Your e-mail should help people
find a product they are looking for by categorizing items by the recipient
of the gift or by price range. The easier you make it to shop
by using a
strong call to action, the better your e-mail marketing results and
conversions will be. This can be done through the basic layout of your
e-mail. For best results, make sure your product images are linked to the
product page on your Web site. People will be more inclined to click on
those product shots, not text underneath. If possible, include shopping cart
links right in the e-mail.
Target Male Shoppers:
According to the National Retail
Association, by Dec. 18 of last year 20 percent of men had not't started
their Christmas shopping. This is the perfect time to target those
last-minute male gift shoppers. You can send the e-mail to the entire list,
if you're unable to segment and target only male subscribers, but
focus on making it attractive and easy for male shoppers to simply click and buy.
Offer suggestions for types of recipients, such as wife, boss, child,
teens, parents, mother-in-law and so on.
Countdown in Earnest:
Its time to step up those
occasional countdowns you started in October and continued in November.
Now is the time to instill a sense of urgency in your countdown message, and
remind shoppers of exactly how many shopping days are left before the last
shipping date.
Deep Discounts:
The reasons more people are moving to
online shopping are changing. In the past it was mainly about convenience, but
this year the droves of online shoppers will include more recession-minded consumers who don't want
to waste time and gas driving around, and those who really are sticking to a
tight holiday spending budget. Be sure you offer deep discounts to holiday
shoppers on your subscriber list in the final weeks leading up to your shipping cut-off date. Now
more than ever these deep discounts will result in conversions.
Put Call-to-Action in Subject Lines:
As the shopping
frenzy closes in, subject lines will directly influence your open rate. And
while your message is sitting in a subscriber's inbox, this single line is
what differentiates you from the competitors. If you tested subject lines
back in October and November, now is the time to get those subject lines working for
you. Subject lines need to be very aggressive, and forget about branding
right now. The focus is on your call-to-action, so put those deep discounts and promotions
right in the subject line. Vezina said that this time of year, e-mails with
an offer
in the subject line will have higher open-rates.
Luc Vezina, Campaigner's head of marketing, is an advocate of
permission-based e-mail marketing. He is responsible for driving the direction of Campaigner's
products, which let marketers carry out relevant, personalized dialogues with
their customers.
Vangie Beal is a seasoned online marketplace seller, frequent contributor to ECommerce-Guide.com and avid online bargain hunter. She is also managing editor of Webopedia.com.
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