eBay ProStores to Begin Using Online Customer Reviews

PowerReviews, a provider of customer reviews and social merchandising solutions, next week will officially announce that it is partnering up with eBay’s ProStores to provide easy access to PowerReviews Express.

PowerReviews Express is an award-winning customer reviews solution designed specifically for small and medium-sized retailers.

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“PowerReviews Express is providing ProStore merchants with the same robust reviews solution used by top retailers like REI, Staples and Toys “R” Us, at a price a small business can afford” said Andy Chen, CEO of PowerReviews. “Over and over again we hear from small businesses that online customer reviews not only help them attract and convert customers but also compete against larger, more well-known players, as customer reviews immediately establish credibility and trust.”

Key benefits of the PowerReviews-ProStores relationship for ProStores merchants include:

• Easy Integration: PowerReviews Express is integrated into the ProStores platform, resulting in a streamlined installation process that enables merchants to launch online product reviews within hours, according to the company.

• Enhanced Review Collection: Working with PowerReviews, ProStores merchants can choose to quickly populate their store with customer reviews, through automated post-purchase e-mails from integrated ProStores partner IMN, thereby maximizing total review collection.

• A nearly 20 percent discount on PowerReviews Express post-free trial ($15 off the standard $80 per month fee).

• A free 30-day trial of PowerReviews Express.

“Our customers have been requesting a customer reviews feature for a while now, as reviews are becoming a key part of effective merchandising and customer service,” said Angela Troy, General Manager, ProStores. “PowerReviews Express, with its big-company solution tailored to small and medium-sized company needs, enables us to offer our customers the best solution without significant effort or expense.”

The PowerReviews Express solution offers features not found elsewhere in the small and medium-sized business market, according to the company, that include:

• Review Snapshot: an at-a-glance review summary that streamlines the research process for consumers.

• Verified Buyer: a feature that builds consumer confidence with more credible reviews.

• Affinity Views: the ability for consumers to find reviews from people just like them.

• Content Moderation Services (for the merchant): Each review is read by a PowerReviews moderator and screened for inflammatory and non-product-related content, saving the merchant significant time while leaving full control in their hands for which reviews are displayed on their site.

Several early adopters from ProStores, such as PeppyParents.com, Essential Wonders, and Blue Marble Lighting, have already added the PowerReviews Express solution, inspired by both the potential of boosting their online businesses and increasing customer satisfaction.

For more information on how PowerReviews and ProStores are working together, visit this partnership page.

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