Customer comments and testimonials make great small business marketing fodder. We asked the experts to share the best way to leverage customer feedback.
News Section Index
Industry experts agree that the new iPad will change how consumers shop -- potentially affecting your ecommerce business if you're not ready for an influx tablet-wielding shoppers by this holiday ...
The "I'm thinking about it" stage of optimizing for mobile customers has passed. It's now a must-do for even the smallest of online retailers.
25 email marketing facts, industry predictions and best practice advice to help small business ecommerce site owners cash in on email marketing trends.
The VeriShow platform is an affordable way for small business ecommerce site owners to provide live support to Facebook customers.
21 social media research reports, industry forecasts and expert guides to help small business ecommerce site owners to better understand the world of social commerce and marketing.
Free Shipping Day helps merchants promote free shipping offers for holiday shoppers.
Highlights from 29 research reports, industry predictions and expert ecommerce guides to help you get ready for this years online holiday shopping season.
The X.commerce platform combines many eBay assets for ecommerce software developers and merchants.
We showcase the highlights from 27 research reports to help you plan your mobile commerce strategy.
Research shows a large increase in ecommerce website traffic from smartphones, but the conversion rate is much higher on iPads and tablets. Is your ecommerce website optimized to cash in on that t...
PayPal updates Payflow Link to provide merchants with PCI peace of mind.
From connecting with brands on Facebook to the importance of being found in Google, consumer research data helps merchants identify the best strategies for connecting with online shoppers.
Demandware ships a prototype application that lets customers build retail stores on Facebook.
Eight out of 10 people shop online at least twice a week, but everyday more of them use their phone rather than their desktop. Here's how to capture mobile sales on the cheap.
Is mobile commerce the next step for your small business ecommerce website? Join our panel of experts in a Twitter Chat and get answers to your mobile commerce questions.
Helen Bradley shows how to calculate the ROI on your small business ecommerce site and how you can use it to improve your profits.
EBay's purchase of GSI Commerce for $2.4 billion signals the auction giant's desire to be "partner of choice" for retailers big and small.
Facebook plans to add a group discount service aimed at local business to bolster its online selling efforts.
Declaring that the lines between online and traditional retail have inexorably blurred, CEO John Donahoe looks to new platforms and devices while payments business soars.
Consumers are much more likely to stay on an e-tailer's site if their social networking IDs let the site automatically recognize and log them in, according to a new survey from Janrain.
Web retailers made hay this holiday season, posting the fifth consecutive quarter of year-over-year growth, driven in part by strong sales in computer software and other segments.
Online retail giant sees sales rocket up 36 percent in the fourth quarter, and 40 percent for the year, but analysts are left wanting more, and the stock takes an after-hours hit.
We define and discuss the technology behind three top ecommerce software and marketing trends for 2011: analytics, social media integration and ecommerce remarketing.
Ecommerce sector poised to finish the year with a bang, as snowbound East Coasters add to an already-record-breaking holiday shopping season.
The Virtual Contact Center: An Essential Guide to Transform Your Customer Experience An Essential Guide to Transform Your Customer Experience What is a Virtual Contact Center? A Virtual Contact Center (VCC) is a cloud-based contact...
5 Tips for Live Chat Success A short checklist to help agents provide superior service via live chat. Filled with practical tips, actionable items, these best practices will...
Success Story: Fraud Protection Achieved for Large Dutch Healthcare Insurance Provider Agis Zorgverzekeringen, one of the five largest Dutch health insurance providers, has been working towards providing high-quality service at...
Future Risks: Be Prepared Cybersecurity is anything but a numbers game. When it only takes a single breach to inflict serious damage on your business, defending against the...