The events of last Tuesday certainly created more uncertainty in an
economy that was already on shaky footing. Pam Danziger, president of
Unity Marketing, (www.unitymarketing.com) a market research firm
specializing in consumer psychology and its impact on shopping behavior,
and author of the upcoming book "Why People Buy Things They Don't Need",
said now is a particularly sensitive time for the U.S. consumer.
"Over the past year, consumer spending has been the primary factor
holding up the nation's economy. Now in the face of this enormous
national crisis, it is critical for American businesses serving the
consumer sector to prepare for how consumer behavior will be impacted,"
Danzinger said. "Consumers in crisis are consumers under stress. When
men get stressed, they go to bars, and women go shopping. Our research
finds a substantial amount of U.S. household spending is driven by
emotional, not physical, needs. This is largely the realm of
discretionary spending. In the face of crisis, women, who do the bulk of
American households' shopping, will continue to buy for emotional
satisfaction, but their buying behavior will change."
Unity Marketing's research has found that consumer discretionary
spending is divided into three basic categories that represent a
continuum from the more practical to the most extravagant:
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Discretionary purchases are characterized by products people buy that
they don't necessarily need but will make their life meaningfully
better. Usually the purchases in the discretionary category have a
practical or a functional component, such as a steam vacuum cleaner,
water and air filters, small kitchen appliances, 100 percent cotton
sheets, down comforters.
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Indulgences are life's little luxuries that bring consumers emotional
satisfaction and which they can buy without guilt. Products like
candles, bath lotion and oils, cosmetics, gourmet chocolates, fresh
flowers, costume jewelry, toys, game, books and videos all fall into the
indulgence category.
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Luxury purchases are perceived as something more than is needed and
almost always about the brand, such as Calvin Klein, Tiffany, BMW,
Bulgari. When consumers buy luxuries, they are making a statement about
themselves, who they are and what they stand for.
For consumer marketers to move the consumer to action, that is to buy
something they don't need, marketers must provide the consumers with
sufficient justifiers that overcome barriers to purchase and give them a
reason to buy, Danzinger said. Now, in the face of national crisis, the
importance of these justifiers suddenly becomes more critical.
For discretionary and luxury purchases, the consumer marketers and
retailers need to stack the value equation in favor of the consumer to
break down barriers and encourage consumers to buy. Enhancing the
quality of the consumers' life is the number one justifier for all
discretionary, luxury and indulgence purchases. Marketers facing a
consumer market in crisis need to study the psyche of their consumers to
really understand how their products contribute to the quality of the
consumers' life, then communicate the new emboldened value equation to
the consumers.
Unity Marketing expects this holiday season to be strong as consumers
will crave the comfort and reassurance of family holiday traditions. For
companies that market indulgence-type products, they can expect their
businesses to be particularly vibrant. Now is not the time to raise
prices, but to look at ways to engineer products or find new suppliers
in order to offer more indulgence value for a lower price. Promotions
that focus on delivering more to the consumers, such as
two-for-the-price-of-one or buy-two-get-one-free, are on target for
today.
Consumers will also crave the comfort of traditions, so there will be
new demand for products that support family traditions, such as
Christmas and Santa ornaments and decorations, tabletop and dinnerware
for family get-togethers. Back-to-basic toys will give parents a chance
to get down on the floor and play with their kids. Suddenly "Made in
America" is a much more potent positioning statement, as buying American
now is a patriotic duty. Nostalgia-themed products that hearken back to
a better, simpler time and greeting cards may also be in demand.
In keeping with the new economic equation, consumers will focus their
home purchases on smaller accent and decorative items as opposed to
major appliance or furniture purchases which they will put off as long
as possible. Inevitably consumers are going to change their shopping
patterns, Unity found. Consumers are going to retreat to their home.
When they shop, they will look to spend less time at the store. More
consumer shopping will also be done from the home, with consumers
turning to the Internet, mail order catalogs, even party-based and other
direct-selling businesses for their shopping needs.
Reprinted from CyberAtlas.