Solutions Archives for May, 2005
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Frost & Sullivan—Market Insight: Cloud-Based Agent Performance Optimization Applications—The Last Great Shift to the Cloud Cloud deployment has become the preferred method for companies sourcing their CRM and contact center applications for inbound and outbound contact...
Voice Trunking in an IP World: Charting a Practical Path for PRI and SIP IT leaders understand the real-world road to all-IP means leveraging existing technology investments as well as intelligently integrating...
Security for the SIP-based Contact Center As SIP explodes beyond connecting VoIP calls to a plethora of communication modes, now, more than ever, hyper connected Contact Centers must...
Gartner Predicts 2015: IAM Best Practices Learn why the Internet of Things, mobility management, and social identity should be monitored closely by leaders evaluating IAM solutions.