Solutions Archives for Feb, 2009
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The Business Value of Integrating the Contact Center within Your Omni-Channel Strategy This Aberdeen eBook outlines the business value and best practices of integrating the contact center with omni-channel programs in order to deliver...
Voice Trunking in an IP World: Charting a Practical Path for PRI and SIP IT leaders understand the real-world road to all-IP means leveraging existing technology investments as well as intelligently integrating...
Gartner Predicts 2015: IAM Best Practices Learn why the Internet of Things, mobility management, and social identity should be monitored closely by leaders evaluating IAM solutions.
Enriching Your Customer Experience with Proactive Customer Communications Proactive Customer Communications (PCC) is any outbound communications solution that delivers proactive notifications, alerts, or other messages....