Real-time Chat: What are you waiting for?

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Real-time Chat: What are you waiting for?
By Alexis Gutzman
March 16, 2000

Resources
Chat-Enabled Customer Service Centers This list is not comprehensive. I just wanted to give you some places to get you started. (If you know of one that I left off the list, please feel free to send it to me via the e-mail list above; I''ll put it into the follow-up column.) These places typically offer phone centers and e-mail handling as well.
E-Comsupport.com
Peoplesupport.com
APAC Customer Support
Chat Solutions Hosted by the Software Provider
HumanClick It''s free, and it offers the ability to track a customer clicking around your site, and send an avatar across the screen to offer to help.
Iserve Free for the first customer service rep. The customer service tool resides on the Sneakerlabs Web site, so you can use if from anywhere. Offers URL push, customer tracking around the site, and the ability to offer customer support to customers at critical moments.
LivePerson Very impressive tool. Supports URL push and customer service rep short-cuts.
E-Share They will host or you can host. Completely configurable. Can be easily customized to match your site''s look and feel.
Chat Solutions Hosted by You
WebLine by Cisco Systems This one does everything, but the customer must accept two applets for it to work.
Alexis D. Gutzman is an E-commerce Technology Author and Consultant and author of The HTML 4 Bible, FrontPage 2000 Answers!, and ColdFusion 4 for Dummies. She can be reached at agutzman@internet.com

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